Our Commitment to You
Vanguard Key Clubs pride itself on its customer commitment. Our goal is to provide a safe and clean environment conducive for all fitness levels. The ease-of-use of our 24 hour key card system enables patrons to exercise when they want and how they want at ANY time DAY or NIGHT.
Our professional cleaning contractors works diligently at keeping our facilities clean and sanitized on a daily basis. In addition, there are a number of cleaning stations available for members to access towels and sanitizer for that extra dose of CLEAN.
We also have a certified equipment technician contracted to routinely service and maintain all of our fitness equipment at each location whether it needs it or not. We don’t always wait for something to break before we service it. In the event that a piece does go down, and we are made aware of it, he has standing orders to check it out and get it fixed right away.
In our on-going commitment to member satisfaction, Vanguard Key Clubs employ the industries first known use of a member driven Equipment Purchase Program. New pieces of equipment for each location are chosen by the members in July of each year via our online balloting program. This allows members to voice their opinions on what types of equipment and amenities they believe are important to achieving the perfect fitness environment. A modest surcharge is added to monthly dues only three times per year to help defray the costs.
We may not have a physical front desk, but administrative inquiries and member comments are always welcome. We are never more than a phone-call, email, or text message away whether using any of the club’s free courtesy phones, or through our online member services form through our website (The Virtual Front Desk if you will).
See what some or our valued member’s have to say about their experiences at their local Vanguard Key Club by checking out our “Gym Shorts” and we hope to see you soon.